Newsroom | Collaborative Care

Becky Kloker couldn’t ask for a better team.

As a clinical operations unit manager for Blue Cross and Blue Shield of Montana (BCBSMT), she oversees a case management team focused on members’ overall health and well-being. The team, which includes six nurses, develops one-to-one relationships with members to help them improve their health, find resources or reach personal goals.

It routinely collaborates to ensure someone reaches out to the new referrals it receives and stays on top of daily member and provider follow-up calls. The nurses lean into their diverse backgrounds and experiences to connect members with the best available resources, Kloker says.

“When your team is clicking and working well together, it makes life so much better,” she says. “And this results in our members and providers being well taken care of.”

In recognition of National Nurses Week, May 6 - 12, BCBSMT honors its nurses for their empathy, compassion and commitment to our members. Here are some of their stories.

Kelsey Patton
Wellbeing Health Advisor
Health Care Management

Kelsey Patton landed her dream job.

From the time she was seven years old, Patton knew she was going to become a nurse to care for babies and made it happen. After college, she joined the U.S. Army as an officer, followed by three years as a reserve, and served in several clinical rotations along the way, including as an obstetrics nurse.

Jen Tobin
Wellbeing Health Advisor
Health Care Management

A severe childhood illness resulting in a pediatric intensive care unit stay partly influenced Jen Tobin’s decision to become a nurse.

“I still remember it,” says Tobin, a BCBSMT wellbeing health advisor. “The thing that stuck out to me was the nurses and how wonderful they were.”